Our 4 Step Support Process

We aim to provide the best possible support to our customers. This page aims to point you in the right direction to help us get your issue resolved in the fastest possible time. If you would prefer to ask us a question, or speak to one of our UK based specialists.

Customer Support

Are there any current issues?


We aim to have all of our systems operational 24/7, 365 days a year, there can sometimes be unexpected outages or scheduled maintenance. Before contacting customer support, please check our system status page.

Knowledgebase & Self Help Guides


The majority of our customers find the answers they are looking for in our knowledgebase base & self help guides that are located within your customer control panel, under the heading 'Support'.

Ask us a question


Our UK based support team are available to answer your queries via the helpdesk 24/7/365. Click the link below to login to your control panel then simply select Ask a Question and submit your support request.

Chat With Us


You can contact our sales and customer support team by using our live chat or you can use our customer only support ticket system which is operational 24/7/365 days a year, we are here for you!

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The fusionhost cloud platform is available in fifteen data centres across the globe. We are able to provide you with a VPN exit connection throughout Europe (Dublin, Ireland, London, Maidenhead, UK, London, Docklands, UK, Amsterdam, Netherlands, Frankfurt, Germany and Vienna, Austria), North America (Los Angeles, CA, USADallas, TX, USA, Chicago, IL, USA, Buffalo, NY, USA, Toronto, Canada)and the Asia Pacific (Hong Kong, ChinaJakarta, Indonesia, Singapore, SG, Sydney, Australia).

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