Fusionhost

Our 4 Step Support Process

We aim to provide the best possible support to our customers. This page aims to point you in the right direction to help us get your issue resolved in the fastest possible time. If you would prefer to ask us a question, or speak to one of our UK based specialists.

Customer Support

Are there any current issues?

Support

We aim to have all of our systems operational 24/7, 365 days a year, there can sometimes be unexpected outages or scheduled maintenance. Before contacting customer support, please check our system status page.

Knowledgebase & Self Help Guides

Support

The majority of customers find the answer they are looking for in our knowledgebase base & self help guides. Login to your cistomer control panel to view our Knowledge Base or visit our self-help guides for more support.

Ask us a question

Support

Our UK based support team are available to answer your queries via the helpdesk 24/7/365. Click the link below to login to your control panel then simply select Ask a Question and submit your support request.

Chat With Us

Support

You can contact us by using our live chat system 24/7/365 days a year. Our sales team are available during our business hours (Monday–Friday 09:30 until 18:30 GMT). Our UK based support team will be happy to help you with your query.

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WE’RE BASED IN 15 LOCATIONS AROUND THE WORLD

The fusionhost cloud platform is available in fifteen data centres across the globe. We are able to provide you with a VPN exit connection throughout Europe (Dublin, Ireland, London, Maidenhead, UK, London, Docklands, UK, Amsterdam, Netherlands, Frankfurt, Germany and Vienna, Austria), North America (Los Angeles, CA, USADallas, TX, USA, Chicago, IL, USA, Buffalo, NY, USA, Toronto, Canada)and the Asia Pacific (Hong Kong, ChinaJakarta, Indonesia, Singapore, SG, Sydney, Australia).

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